Refund & Return Policy
π Refund & Return Policy
Effective Date: September 18, 2025
Store Name: Elyvia Essential
Website: https://elyviaessential.com
At Elyvia Essential, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
π¦ Return Window
Items may be returned within 14 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
π° Return Costs
Returns are free β Elyvia Essential will cover return shipping costs.
If an item is defective, damaged, or incorrect, we will replace it at no extra cost.
π Refund Process
Once we receive and inspect your return, you will receive an email notification.
Approved refunds will be processed within 5β7 business days back to your original payment method.
Processing times may vary depending on your bank or payment provider.
π« Non-Returnable Items
Some items cannot be returned due to hygiene or safety reasons (e.g., opened personal care products or worn costumes/accessories). If applicable, this will be noted on the product page.
π How to Start a Return
Contact our support team at support@SupportElyviaEssential.com
Β with your order number.
Our team will send you a return authorization and prepaid return label.
Pack the item securely and ship it back within the 14-day window.
π© Contact Us
If you have questions about our Refund & Return Policy, please reach out to us at:
Email: support@SupportElyviaEssential.com
Website: https://elyviaessential.com